Return Policy

🔁 Return & Refund Policy

Mastd LLC | info@mstdllc.com

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📦 Our Return Policy

At Mastd LLC, we strive to ensure you are satisfied with every purchase. If for any reason you’re not completely happy with your order, we’re here to help.

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🕒 Return Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in original packaging
• You must have proof of purchase or order confirmation
• Returns must be authorized via email before shipping back

📩 Email: info@mstdllc.com with your order number and reason for return.

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🚫 Non-Returnable Items

The following items are non-returnable:

• Products marked as “Final Sale” or Clearance
• Custom or special order products
• Items that are opened, used, or damaged by the customer
• Perishable or hygiene-sensitive goods

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🔁 Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrectly sent

If you need an exchange, contact us within 7 days of receiving your item.

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💵 Refunds

Once we receive and inspect your returned item:

• We’ll notify you by email
• If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was:

• Damaged
• Incorrect
• Defective

We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

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❓ Questions?

We’re here to help. Reach out to us with any concerns:

Mastd LLC
📧 Email: info@mstdllc.com
📍 Address: 7901 4TH ST N #26538, ST. PETERSBURG, FL 33702
📞 Phone: 214-639-8350